The type of information we collect.

Durkan Rybak Limited collects, uses, stores and transfers different types of personal data depending on who you are (for example: prospective tenants and guarantors, tenants, guarantors, service providers and suppliers. The data collected is used and stored for the business of rental, let and management of private residential property.
The types of data we may collect include: identity data; contact data; financial data; information in your application form; references; proof of right to work; employment history; criminal convictions and offences.

How we collect personal data
We use different methods to collect data from and about you, including:

Personal data you disclose when you fill in forms, surveys, or correspond with us by post, phone, email, live chat, web, social or otherwise; through the letting process; or through property portals when you enquire about our services).

Personal data you disclose to third parties such as payment service providers, data brokers or aggregators (e.g. Rightmove, Zoopla based inside the UK/EU), or Facebook (based outside the EU); or which is available through publicly available sources or registers such as Companies House, the Electoral Register, Government or Police Databases. Data from service providers such as credit check or profiling companies.

How we use your personal data
We collect information about you: to process the renting and letting of property; to contact you about offers we think may be of interest to you in relation to the rental or let of a property; where it is necessary for us to comply with our legal obligations (such as anti-money laundering and letting agency laws, regulations and/or codes of practice) or where it is otherwise lawful for us to do so.

We may also process your personal data to help us operate, manage our client base and help resolve disputes. Uses include network security and monitoring, auditing, verification of identity, fraud prevention, risk assessment, utility switches, due diligence, debt recovery and other claims, profiling, cloud storage, when we purchase another business and/or referrals. In some circumstances we may, to avoid a dispute, disclose your name to another agent or landlord.

Disclosures of your personal data

We may share your personal data with trusted companies outside of the Durkan Rybak Limited, such as: to third parties with whom we have a contractual relationship to perform, or assist us in performing the rental or let of a property; IT and system administration service providers; anti-money laundering verification service providers; tenancy deposit schemes (or deposit replacement service providers); utility switch companies; utility suppliers; trade contractors; survey companies; surveyors, EPC providers, inventory clerks, managing agents; local authorities and government law enforcement agencies; credit or reference providers (including for the purposes of debt recovery); property portals through which you request our services; other parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

UK General Data Protection Regulation 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@durkanrybak.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Your data is securely stored electronically using encryption. The data will be stored up to three years after it is provided, or up to three years after the termination of a tenancy, whichever is the longer.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@durkanrybak.co.uk or by post to Durkan Rybak Limited, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ if you wish to make a request.

How to make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us at info@durkanrybak.co.uk or by post to Durkan Rybak Limited, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk